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- Here are 10 basic telephone skills:
- Answer the call within three rings.
- Immediately introduce yourself.
- Speak clearly.
- Only use speakerphone when necessary.
- Actively listen and take notes.
- Use proper language.
- Remain cheerful.
- Ask before putting someone on hold or transferring a call.
- Acknowledge all your phone calls.
- Place your own phone calls12.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Answer the call within three rings. Immediately introduce yourself. Speak clearly. Only use speakerphone when necessary. Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call.
blog.hubspot.com/service/phone-etiquetteTen Do’s and Don’ts Of Effective Telephone Skills & More Where These Came From
- 1. DO acknowledge all your phone calls. ...
- 2. DO place your own phone calls. ...
- 3. DO handle delivering bad news yourself. ...
nancyfriedman.com/2018/05/08/ten-dos-donts-effe… - People also ask
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