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- The 8 stages of the customer journey are as follows12:
- Assess: The customer decides if they want to do business with you.
- Admit: The customer acknowledges a problem or need.
- Affirm: The customer believes you can solve their problem.
- Activate: The customer takes action.
- Acclimate: The customer becomes familiar with your product or service.
- Accomplish: The customer achieves their goals.
- Adopt: The customer fully embraces your product or service.
- Advocate: The customer becomes a promoter.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.An 8-step process for effective customer journey mapping
- 1. Define your purpose The first step to creating a successful customer journey map is to define your product's vision or purpose. ...
www.hotjar.com/customer-journey-map/stages/The Eight Phases of Customer Experience
- 1. Assess In the Assess phase, the customer is deciding if they want to do business with you. ...
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