One of the first (and arguably most important) practices in greeting guests is establishing eye contact. This form of non-verbal communication helps the guest feel recognized … See more

Since first impressions are so important, it’s crucial to make sure your staff is dressed to impress. One way to do this is by providing uniforms for staff so that customers can quickly ide… See more

Questions are always a good way to connect with guests. People love to talk about themselves so giving them a chance to do so helps guests to feel at home right away. Sinc… See more

The saying goes “when I smile, the world smiles back at me.” Incorporate this way of life into your welcome greeting. There’s nothing better than being greeted with a warm smil… See more