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- AWS Chat Service is a service that enables your customers to start chatting with contact center agents from any of your business applications, web or mobile1. Interactions are asynchronous, enabling your customers to start a chat with an agent or Amazon Lex bot, step away from it, and then resume the conversation again1. When you request a live chat option for your case, the AWS Support App creates a chat channel for you and the AWS Support agent2.Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.It enables your customers to start chatting with contact center agents from any of your business applications, web or mobile. Interactions are asynchronous, enabling your customers to start a chat with an agent or Amazon Lex bot, step away from it, and then resume the conversation again. They can even switch devices and continue the chat.docs.aws.amazon.com/connect/latest/adminguide/…When you request a live chat option for your case, the AWS Support App creates a chat channel for you and the AWS Support agent. Use this chat channel to communicate with the support agent and any others that you invited to the live chat.docs.aws.amazon.com/awssupport/latest/user/joini…
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