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- Chatbot usage statistics:
- Roughly 1.5 billion people are using chatbots globally, with most users in the top 5 countries1.
- Chatbots can cut operational costs by up to 30%2.
- 85% of customer interactions will be handled without human agents by 20212.
- 50% of businesses plan to spend more on chatbots than on mobile apps2.
- 64% of internet users say 24-hour service is the best feature of chatbots2.
- 37% of people use a customer service bot to get a quick answer in an emergency2.
- One in five Americans have used a chatbot in the past month3.
- 68% of consumers have used a customer service chatbot3.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Roughly 1.5 billion people are using chatbots, and most of them are located in those 5 countries. The number of chatbot users worldwide is going to continue growing, and by 2027, chatbots are expected to become the primary customer service channel for a quarter of businesses.www.tidio.com/blog/chatbot-statistics/Chatbots can cut operational costs by up to 30%. 85% of customer interaction will be handled without human agents by 2021. 50% of businesses plan to spend more on chatbots than on mobile apps. 64% of internet users say 24-hour service is the best feature of chatbots. 37% of people use a customer service bot to get a quick answer in an emergency.www.smallbizgenius.net/by-the-numbers/chatbot-st…Let’s take a look at the stats. One in five (20%) of Americans say they have used chatbot in the past month (Ipsos) 68% of consumers have used a customer service chatbot (Ipsos) Only 10% of consumers worldwide use chatbots daily to connect with businesses or service providers.backlinko.com/chatbot-statsChatbot Software Statistics
- Chatbots have the capability to provide answers to 80% of all fundamental inquiries. 3
- In the last year, 60% of individuals have interacted with a chatbot. 3
marketsplash.com/chatbot-statistics/33 chatbot statistics and trends 1. By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. (Gartner) 2. The global chatbot market size was estimated at $430.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 percent from 2021 to 2028.acquire.io/blog/chatbot-statistics-trends - People also ask
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