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  1. HubSpot Blog
    https://blog.hubspot.com/service/customer-journey-map

    Customer Journey Maps: How to Create Really Good …

    • Breaking down the customer journey, phase by phase, aligning each step with a goal, and restructuring your touchpoints accordingly are essential steps for maximizing customer success. Here are a few m… See more

    Customer Journey Stages

    Generally, there are five phases that customers go through when interacting with a brand or a product: Awareness, Consideration, Decision, Retention, and Loyalty.… See more

    HubSpot Blog
    Customer Journey Map Design

    Now that you know what goes into making a customer journey map, let’s take a little time to dive into design. How you lay out your journey map — from spacing to the colors you … See more

    HubSpot Blog
    Free Customer Journey Map Templates

    To move your business from point A — deciding to focus on customer journeys — to point B — having a journey map — a critical step is selecting which customer mindset yo… See more

    HubSpot Blog
    Charter The Path to Customer Success

    Once you fully understand your customers’ experience with your business, you can delight them at every stage of their buying journey. Remember, many factors can affect this j… See more

    HubSpot Blog
    Feedback
    Table of Contents
    Customer Journey Stages
    Customer Journey Map Design
    Free Customer Journey Map Templates
    Charter The Path to Customer Success
    Why do you need a customer journey map template?
     

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  2. Lucidchart
    https://www.lucidchart.com/blog/how-t…

    How to Create a Customer Journey Map - Lucidchart

    A customer journey map is a diagram that shows the process your customers go through in interacting with your business, such as an experience on the …

    • Estimated Reading Time: 9 mins
       
    • Miro
      https://miro.com/customer-journey-ma…

      What is a Customer Journey Map? Tips & Examples

      A customer journey map (or CJM) is a visual representation of the process your customers go through when interacting with your company. This diagram takes you through the exact steps that lead to a customer choosing your specific …

    • Hotjar
      https://www.hotjar.com/customer-journey-map

      How to Create a Customer Journey Map: Template & Guide - Hotjar

    • UXPressia
      https://uxpressia.com/blog/customer-journey-map-guide-examples

      How to Create a Customer Journey Map — Guide + Examples

    • Zendesk
      https://www.zendesk.com/blog/customer-journey-map

      Customer journey maps: How to create one (templates

    • People also ask
      What is a customer journey map (CJM)?
      A customer journey map (CJM) is a visual representation of how customers interact with and experience your website, products, or business across multiple touchpoints. By visualizing the actions, thoughts, and emotions your customers experience, a customer journey map helps you better understand them and identify the pain points they encounter.

      How to Create a Customer Journey Map: Template & Guide - Hotjar

      hotjar.com
      How do you create a customer journey map?
      Create what you believe is your as-is state of the customer journey, the current customer experience. Use a visual workspace like Lucidchart, and start organizing your data and touchpoints. Prioritize the right content over aesthetics. Invite input from the stakeholders and build your customer journey map collaboratively to ensure accuracy.

      How to Create a Customer Journey Map - Lucidchart

      lucidchart.com
      Why do you need a customer journey map template?
      Customer journey map templates help teams better understand customer behavior at each key touchpoint. In doing so, teams can address needs, create solutions for potential pain points within the buying process, and support overall customer retention efforts. What are some tips for creating an effective customer journey map?

      Free Customer Journey Map Template - Figma

      figma.com
      How does customer journey mapping work?
      The process of customer journey mapping varies from one company to another. Usually, it depends on the resources you have (people, time, equipment, etc.), the template, and the facilitator’s experience. Below you can find one of thousands of possible scenarios for customer journey mapping.

      Customer Journey Mapping: Complete Visual Process Guide - Miro

      miro.com
      Why do you need a customer journey diagram?
      Like other diagrams and concept maps, turning a complex process like a customer journey into a visual representation brings clarity and shared understanding. Instead of trying to describe a customer journey model exclusively with words, the diagram gives everyone on your team a visual overview of the entire customer experience.

      What is a Customer Journey Map? Tips & Examples - Miro

      miro.com
      How many types of customer journey maps are there?
      There are 4 types of customer journey maps, each with unique benefits. Pick the one that makes the most sense for your company. These customer journey maps are the most widely used type. They visualize the actions, thoughts, and emotions your customers currently experience while interacting with your company.

      Customer Journey Maps: How to Create Really Good Ones [Examples …

      blog.hubspot.com
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    • Canva
      https://www.canva.com/.../customer-jo…

      Create a Customer Journey Map (Free Templates, …

      A customer journey map outlines customer experiences in different stages and touchpoints. Create one with templates, examples, and tips from Canva.

    • SmartDraw
      https://www.smartdraw.com/customer-j…

      Customer Journey Map - How to Make and Use a …

      Customer Journey Map Examples. A customer journey map is a visual representation of your customer’s interactions with your product or services from awareness to consideration, purchase, and more. Learn how to make …

    • UX Design Institute
      https://www.uxdesigninstitute.com/blog…

      How to design a customer journey map (A step-by …

      Jun 21, 2023 · A customer journey map (otherwise known as a user journey map) is a visual representation of how a user or customer interacts with your product. It maps out the steps they go through to complete a specific task or to …

    • Sprout Social
      https://sproutsocial.com/.../customer-jo…

      Customer Journey Mapping and How to Make Your …

      Nov 2, 2023 · A customer journey map puts the customer first by giving you a deeper understanding of how your customers interact with your brand. This enable you to make better decisions and improve customer experiences.

    • Creately
      https://creately.com/guides/what-is-a-customer-journey-map

      Customer Journey Map: Definition with Examples - Creately

    • Mural
      https://www.mural.co/blog/customer-jo…

      How to Create a Customer Journey Map - Mural

      Jan 6, 2023 · A customer journey map is a visual representation of the steps and experiences a customer has as they interact with a business, product, or service. It can be used to identify areas of friction, understand customer preferences, …

    • Miro
      https://miro.com/blog/customer-journey

      Customer Journey Mapping: Complete Visual Process Guide - Miro

    • Miro
      https://miro.com/templates/customer-journey-map

      Customer Journey Map Template | User Journey Map Template

    • Retail Customer Experience
      https://www.retailcustomerexperience.com/articles/...

      How to create a customer journey map

    • The Interaction Design Foundation
      https://www.interaction-design.org/literature/...

      Customer Journey Map: Definition & Process — updated 2024

    • Visme
      https://www.visme.co/blog/customer-journey-map

      What Is a Customer Journey Map? 10 Templates & Examples

    • UX Mastery
      https://uxmastery.com/how-to-create-a-customer-journey-map

      How to Create a Customer Journey Map - UX Mastery

    • Lucidchart
      https://www.lucidchart.com/pages/templates/customer-journey-map

      Customer journey map - Lucidchart

    • Strategic Management Insight
      https://strategicmanagementinsight.com/tools/customer-journey-map

      Customer Journey Map: The Definitive Guide - SM Insight

    • Broadvoice
      https://www.broadvoice.com/blog/customer-journey-mapping

      How to Set Up Your Customer Journey Mapping | Broadvoice

    • Figma
      https://www.figma.com/templates/customer-journey-map

      Free Customer Journey Map Template - Figma

    • FullStory
      https://www.fullstory.com/blog/customer-journey-maps

      How to understand, use, and build customer journey maps

    • Lucidspark
      https://lucidspark.com/blog/how-to-create-a-customer-journey-map

      How to Create a Customer Journey Map - Lucidspark

    • Canva
      https://www.canva.com/templates/s/customer-journey-map

      Free and customizable customer journey map templates - Canva