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- To calculate staffing requirements, you can use one of the following methods12:
- Use a simple formula: Staffing Needs = (Workload / Productivity) x (1 + Buffer)
- Add up the total calls each month, multiply by your AHT which then gives you the actual staff hours required. Then add in an efficiency figure (basically this would be the inverse of your availability).
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Calculating staffing needs doesn’t have to be a daunting task. By using a simple formula, you can estimate the number of employees required based on your business’s unique circumstances. The formula is as follows: Staffing Needs = (Workload / Productivity) x (1 + Buffer)todayfounder.com/the-ultimate-formula-for-calculati…One simple way is just to add up the total calls each month, multiply by your AHT which then gives you the actual staff hours required. Then add in an efficiency figure (basically this would be the inverse of your availability).www.callcentrehelper.com/how-to-calculate-the-nu… - People also ask
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