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- To create a user journey map, follow these steps:
- Define user personas and goals.
- Identify customer touch points.
- Visualize journey phases.
- Capture user actions and responses.
- Validate and iterate123.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.How to make a user journey map in 5 steps
- Step 1: Define user personas and goals. Gather user research and data like demographics, psychographics, and shopping behavior to create detailed customer personas representing your target audience. ...
www.figma.com/resource-library/user-journey-map/Here’s how to create a user journey map in 6 steps: Choose a user journey map template (or create your own) Define your persona and scenario Outline key stages, touchpoints, and actions Fill in the user’s thoughts, emotions, and pain-points Identify opportunities Define action points and next stepswww.uxdesigninstitute.com/blog/design-a-custome…How to create a user journey map
- 1. Define the scope. Creating a helpful user journey map starts with defining your goals. ...
- 2. Build user personas. Typically, you’ll want a different map for each unique user type. ...
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