In the days of texting and social media, people tend to only send handwritten notes for serious occasions. Maybe you’ll receive a thank-you note for a wedding gift you gave a frien… See more

I run my own copywriting business, and I always try to give my clients a thank-you before the holidays. Last year, instead of a gift, I donated money in each client’s honor to a charity … See more

The team at Toast, a point of sale and restaurant management software company, quickly realized that restaurant owners had no clear curriculum for managing their businesses… See more

Have you ever spoken to a customer on the phone who was exceptionally kind, courteous and attentive? No matter how many tough customer issues were lined up in the queu… See more