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  1. HubSpot Blog
    https://blog.hubspot.com/service/customer-journey-map

    Customer Journey Maps: How to Create Really Good …

    • Learn what customer journey maps are, why they are important, and how to create them with examples and templates. Find out the benefits, stages, types, and best practices of customer journey mappin… See more

    Benefits of Customer Journey Mapping

    Breaking down the customer journey, phase by phase, aligning each step with a goal, and restructuring your touchpoints accordingly are essential steps for maximizin… See more

    HubSpot Blog
    Customer Journey Stages

    Generally, there are five phases that customers go through when interacting with a brand or a product: Awareness, Consideration, Decision, Retention, and Loyalty.… See more

    HubSpot Blog
    Customer Journey Map Design

    Now that you know what goes into making a customer journey map, let’s take a little time to dive into design. How you lay out your journey map — from spacing to the colors you … See more

    HubSpot Blog
    Free Customer Journey Map Templates

    To move your business from point A — deciding to focus on customer journeys — to point B — having a journey map — a critical step is selecting which customer mindset yo… See more

    HubSpot Blog
    Where can I find free customer journey map templates?
    Find free customer journey map templates from Canva that can get you started in no time. Get creative with colors, fonts, and graphic elements that you can match with the vibe of your brand or target customer persona. Start mapping the current or future states of your customer journey in a template you’ve chosen from Canva.
    canva.com
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    Table of Contents
    Benefits of Customer Journey Mapping
    Customer Journey Stages
    Customer Journey Map Design
    Free Customer Journey Map Templates
    Where can I find free customer journey map templates?
     

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  2. Here are some examples of customer journey maps123:
    1. Hotjar’s B2B customer journey map: Created using pen-and-Post-its, it covers interactions in 2-3 days.
    2. Rail Europe’s B2C journey map: Includes interactions before, during, and after a trip.
    3. Rewind’s SaaS customer journey map.
    4. Spotify’s B2C customer journey map.
    5. Emirates Airline’s multi-channel customer journey map.
    Learn more:

    5 great examples of customer journey mapping

    • 1. Hotjar’s B2B customer journey map Hotjar’s example of a pen-and-Post-its customer journey map can be created in 2-3 days ...

    5 Successful Customer Journey Mappin…

    www.hotjar.com/customer-journey-map/examples/
    A customer journey map example from Airbnb, starting when a user needs to book accommodation and ending after their stay in an Airbnb property A customer journey map example for a theater company that investigates a theatergoer’s journey, from booking a ticket online to attending a show

    How to Create a Customer Journey Map…

    www.hotjar.com/customer-journey-map/
    To help you find the right format for your customer journey map, we’ve rounded up some of the best customer journey map examples for different use cases. Keep scrolling for top-notch examples of: Current state customer journey maps Future state customer journey maps Day in the life customer journey maps Service blueprints

    Best Customer Journey Map Templates …

    www.userinterviews.com/blog/best-customer-journ…
     
  3. People also ask
    What is a customer journey map?
    The customer journey refers to your brand’s place within the buyer’s journey. These are the customer touchpoints where you will meet your customers as they go through the stages of the buyer’s journey. When you create a customer journey map, you’re taking control of every touchpoint at every stage of the journey instead of leaving it up to chance.

    Customer Journey Maps: How to Create Really Good Ones [Examples …

    blog.hubspot.com
    What are the best customer journey mapping examples?
    Unearth problem areas with Chatmate’s map. Any list of the best customer journey mapping examples needs to include Starbucks. Starbucks developed a customer journey map to understand how repeat customers interact with the brand. Build this map when you want to manage repeat customer experiences to drive retention.

    8 Customer Journey Map Examples [+ Templates] - Userpilot

    userpilot.com
    Where can I find free customer journey map templates?
    Find free customer journey map templates from Canva that can get you started in no time. Get creative with colors, fonts, and graphic elements that you can match with the vibe of your brand or target customer persona. Start mapping the current or future states of your customer journey in a template you’ve chosen from Canva.

    Create a Customer Journey Map (Free Templates, Tips) | Canva

    canva.com
    How do you format a customer journey map?
    Again, there is no “correct” way to format your customer journey map, but for each phase along the journey timeline, include the touchpoints, actions, channels, and assigned ownership of a touchpoint (sales, customer service, marketing, etc.).

    How to Create a Customer Journey Map - Lucidchart

    lucidchart.com
    What data should be collected for customer journey mapping?
    The necessary data for understanding user actions is relatively straightforward to collect. You should consider the following data points for customer journey mapping: Page views. CTA clicks. Email opens. Email list signups. Ebook downloads.

    Customer Journey Maps: How to Create Really Good Ones [Examples …

    blog.hubspot.com
    What elements should be included in a customer journey map?
    Below are some elements typically included in a customer journey map: Customer persona: A profile of your target customer that summarizes their demographic information, needs, motivations, frustrations, habits and lifestyle.

    What Is a Customer Journey Map? 10 Templates & Examples - Visme

    visme.co
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  4. Userpilot
    https://userpilot.com/blog/customer-journey-map-examples

    8 Customer Journey Map Examples [+ Templates] - Userpilot

     
  5. Woopra
    https://www.woopra.com/blog/customer-journey-map-examples

    7 Interesting Real-Life Customer Journey Map Examples

  6. BoardMix
    https://boardmix.com/examples/customer-journey-map...

    7 Customer Jurney Map Examples (with Free Template)

  7. Visme
    https://www.visme.co/blog/customer-journey-map

    What Is a Customer Journey Map? 10 Templates & Examples

  8. Videos of Customer Journey Map Examples

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  9. Zendesk
    https://www.zendesk.com/blog/customer-journey-map

    Customer journey maps: How to create one (templates

  10. Sprout Social
    https://sproutsocial.com/insights/customer-journey-mapping

    Customer Journey Mapping and How to Make Your Own …

  11. Lucidchart
    https://www.lucidchart.com/blog/how-to-build-customer-journey-maps

    How to Create a Customer Journey Map - Lucidchart

  12. Hotjar
    https://www.hotjar.com/customer-journey-map/examples

    5 Successful Customer Journey Mapping Examples To Inspire …

  13. Zapier
    https://zapier.com/blog/customer-journ…

    Customer journey mapping 101 (+ free templates)

    Aug 7, 2024 · Learn how to plan and optimize the customer journey from awareness to loyalty with this guide and free templates. Discover the benefits, stages, and types of customer journey maps, and see examples from different …

  14. five9.com
    https://cxbracket.five9.com/blog/9-best-real-life...

    9 Best Real-life Customer Journey Map Examples - Five9

  15. UXPressia
    https://uxpressia.com/blog/customer-journey-map-guide-examples

    How to Create a Customer Journey Map — Guide + Examples

  16. WordStream
    https://www.wordstream.com/blog/ws/2022/09/19/...

    Customer Journey Map How-To (+7 Templates & Examples)

  17. User Interviews
    https://www.userinterviews.com/blog/best-customer...

    150+ Best Customer Journey Map Templates and Examples

  18. looppanel.com
    https://www.looppanel.com/blog/user-journey-map-templates

    7 Free User Journey Map Templates (and How to Use Them)

  19. Adobe Business
    https://business.adobe.com/uk/blog/basics/...

    Effective customer journey maps and how to create them

  20. UX Design Institute
    https://www.uxdesigninstitute.com/blog/design-a...

    How to design a customer journey map (A step-by-step guide)

  21. Twilio Segment
    https://segment.com/growth-center/customer-journey/...

    8 Proven Customer Journey Mapping Examples | Twilio Segment

  22. Creately
    https://creately.com/guides/what-is-a-customer-journey-map

    Customer Journey Map: Definition with Examples - Creately

  23. Adjust
    https://www.adjust.com/blog/user-journey-mapping

    Customer experience journey mapping for apps | Adjust

  24. Canva
    https://www.canva.com/online-whiteboard/customer-journey-map

    Create a Customer Journey Map (Free Templates, Tips) | Canva

  25. thecxlead.com
    https://thecxlead.com/topics/customer-journey-map-examples

    Customer Journey Map Examples And Templates - The CX Lead

  26. LeadSquared
    https://www.leadsquared.com/learn/sales/customer-journey-mapping

    Customer journey mapping: what, why, and how to create one?

  27. Smaply
    https://www.smaply.com/blog/example-journey-maps

    Customer Journey Map Examples | Smaply Blog

  28. Qualtrics
    https://www.qualtrics.com/ebooks-guides/customer...

    Customer journey mapping workbook with templates - Qualtrics XM

  29. Magenest
    https://magenest.com/en/omnichannel-customer...

    Unveiling the Best Omnichannel Customer Experience Examples

  30. intelemark.com
    https://www.intelemark.com/blog/b2b-buyer-journey...

    B2B Buyer Journey Mapping: 7 Key Steps for Success