Conflict management is the process of dealing with disagreements and fights in an organization. Conflict is inevitable but combat is optional. ~ Max Lucado. You never really understand a person until you consider things from his point of view. ~ Harper Lee. Listening is not waiting to talk. ~ Scott Ginsberg.

“Conflict and resolution are two sides of the same coin.” “Conflict is not necessarily bad. If you can avoid taking conflict personally, it is actually a way to get better decisions and better results.” “Of course, our natural impulse in these [intractable conflict] situations is to fight or flee.