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- BetterHelp is an online counseling service that has been accused of deceptive and unfair practices12. The FTC says the company falsely denied it had shared consumers’ personal information – including their health information – with third parties1. The company also faced controversies about alleged use of unfair pricing, bad experiences with the app, paid reviews from actors, and terms of service that allegedly did not correspond with ads promoted by professional YouTubers2.Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.The FTC says the company doubled down on deception by falsely denying it had shared consumers’ personal information – including their health information – with third parties. The eight-count complaint details how the FTC says BetterHelp’s allegedly deceptive and unfair practices harmed consumers.www.ftc.gov/business-guidance/blog/2023/03/ftc-s…Controversies In October 2018, BetterHelp gained attention from media personalities after concerns were raised about alleged use of unfair pricing, bad experiences with the app, paid reviews from actors, and terms of service that allegedly did not correspond with ads promoted by professional YouTubers.en.wikipedia.org/wiki/BetterHelp
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