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- To create a customer journey map, you need to123:
- Set goals for your map and decide what to measure.
- Conduct persona research and define your target customer and their scenario.
- Define the key stages, touchpoints, and actions of your customer's journey.
- Fill in the customer's thoughts, emotions, pain-points, and opportunities at each stage.
- Map the current state of your customer experience and identify gaps or problems.
- Map future states of your desired customer experience and plan how to achieve them.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.How to create a customer journey map
- 1. Set goals Without a goal, it will be difficult to determine whether your customer journey map will translate to a tangible impact on your customers and your business. ...
www.lucidchart.com/blog/how-to-build-customer-jo…How to create a customer journey map (step-by-step) Here’s how to create a user journey map in 6 steps: Choose a user journey map template (or create your own) Define your persona and scenario Outline key stages, touchpoints, and actions Fill in the user’s thoughts, emotions, and pain-points Identify opportunitieswww.uxdesigninstitute.com/blog/design-a-custome…To create a customer journey map: Decide what to measure. Get clear on your goals, so you know what to look for as you plot your customer journey. Create your customer persona. Start with knowing which buyer you’re focused on and what their general needs and wants are. Define your customer buying phases.www.forbes.com/advisor/business/software/custom… - People also ask
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