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- Chatbots are virtual agents that can be used for different company departments, including social media, customer support, marketing, customer experience, and sales1. Chatbots are commonly used in the banking, retail, and food and beverage sectors, as well as in public sector functions such as submitting requests for city services, handling utility-related inquiries, and resolving billing issues2. Chatbot technology can be used for nearly limitless applications in business, with the three most often employed chatbot business use cases being call-center support, enterprise support, and digital-assistant services3. AI chatbots are commonly used in social media messaging apps, standalone messaging platforms, or applications on websites4.Learn more:âś•This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.
Chatbots act as virtual agents for different company departments, including:
- Social media
- Customer support
- Marketing
- Customer experience
manychat.com/blog/chatbot/Chatbots are also commonly used to perform routine customer activities within the banking, retail, and food and beverage sectors. In addition, many public sector functions are enabled by chatbots, such as submitting requests for city services, handling utility-related inquiries, and resolving billing issues.www.oracle.com/in/chatbots/what-is-a-chatbot/From booking tickets to events, to processing returns and exchanges, to collecting customer data and feedback, and beyond, there are nearly limitless applications for chatbot technology in business. That said, the three most often employed chatbot business use cases are call-center support, enterprise support, and digital-assistant services.www.servicenow.com/products/customer-service-…AI chatbots are commonly used in social media messaging apps, standalone messaging platforms, or applications on websites. Some typical use cases include: Finding local restaurants and providing directions Defining fields within forms and financial applications Getting answers to healthcare questions and scheduling appointmentswww.ibm.com/topics/chatbots - People also ask
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