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- Here are some troubleshooting tips for Nextiva problems12:
- If you are having issues with the Nextiva mobile app, you can retrieve logs from the app by selecting Preferences > Email Logs to Support under Settings1.
- If the issue is regarding inbound or outbound call failures from specific numbers, such as dropped calls or inability to call specific numbers, Nextiva requires at least two call examples in addition to the logs1.
- Make sure you are using the most up-to-date version of the desktop application, and try clearing the cache2.
- Ensure the audio and video settings are set up correctly in the Nextiva desktop app2.
- Check to ensure the Nextiva desktop app has permission to access the device’s camera and microphone2.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Troubleshooting the Nextiva mobile app
- Retrieving logs from Nextiva Mobile App Under Settings, select Preferences > Email Logs to Support. ...
www.nextiva.com/support/articles/troubleshooting-t…Troubleshooting NextivaONE
- 1. Make sure you are using the most up-to-date version of the desktop application, and try clearing the cache. Desktop application ...
- 2. Ensure the audio and video settings are set up correctly in the Nextiva desktop app. ...
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