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- 80-90%Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.The SLA Adherence Rate is calculated by dividing the number of incidents meeting the SLA criteria by the total number of incidents: SLA Adherence Rate = (Number of Incidents Meeting SLA / Total Number of Incidents) x 100www.bizway.io/kpi/sla-adherence-rateWhile 100% adherence is unrealistic – and could even lead to burnout – you should aim for anywhere between 80-90%.www.cxtoday.com/wfo/measuring-kpis-that-matter-…
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Jul 2, 2020 · Service-level agreements or SLAs are formal agreements that define the level of service expected between a service provider and a client. There are various types of SLAs, including customer-based, service-based, and multi …
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