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WEBJul 26, 2021 · ISO 23592, Service excellence – Principles and model, outlines the terminology, principles and model that make up excellent service. It is complemented by …
WEBInternational standards ensure that the products and services you use daily are safe, reliable, and of high quality. They also guide businesses in adopting sustainable and …
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ISO 18295-1:2017 - Customer contact centres — Part 1: …
WEBISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers …
ISO - Improving customer satisfaction with updated ISO series of …
WEBJul 25, 2018 · A series of international standards dedicated to improving customer satisfaction has just been updated, to ensure the information is most relevant and …
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WEBCertification can be a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers. For some industries, certification is a …
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WEBJul 11, 2017 · ISO 18295-1 and ISO 18295-2 were developed by project committee ISO/PC 273, Customer contact centres, whose secretariat is held by SABS, ISO’s member for …
ISO 10002:2014 - Quality management — Customer satisfaction ...
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WEBISO 9000 Quality management. Ensure your products and services meet your customers' needs with this online collection. Including the best-selling ISO 9001:2015, this set of …
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WEBSep 7, 2022 · As services go digital, businesses and other organizations will face fresh challenges from shifting customer expectations, such as the relatively recent …
ISO 18295-2:2017 - Customer contact centres — Part 2: …
WEBISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently …
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