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Microsoft Store doesn't launch
If you're having trouble launching Microsoft Store, here are some things to try:- 1Check for connection problems and make sure that you're signed in with a Microsoft account.
- 2Make sure Windows has the latest update: Select Start Windows logo Start button, then select Settings Gear-shaped Settings icon > Update & Security Circular arrows Sync icon > Windows Update > Check for Updates.
- 3Check your time and location settings: Select Start Windows logo Start button, then select Settings Gear-shaped Settings icon > Time & Language. Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.
- 4Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
- Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.
- 5Still can't open Microsoft Store? Send us feedback. Select Start Windows logo Start button, then select Feedback Hub, and then do one of the following on the Home page to provide your feedback:
- Select Report a problem and then follow the directions.
- Type your problem or suggestion in the Search feedback box at the top, select the search Magnifying glass Search icon icon, select the Add new feedback button, and then follow the directions. You can also review or upvote existing feedback similar to yours.
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