First impressions are everything, especially in hospitality. Our brains are hardwired to seek out … See more

The goal here is to put yourself in your Airbnb guests’ shoes. What kind of message would you want to see from your host? What would set you at ease and set the stage fo… See more

Print out the Airbnb welcome letter and put it in a place that’s immediately obvious when they walk in. That might mean the kitchen table or the middle of the bed. If the first thing th… See more