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- Examples of customer journey mapping include12:
- Hotjar’s B2B customer journey map: Created using pen-and-Post-its, it covers interactions in 2-3 days.
- Rail Europe’s B2C journey map: Includes interactions before, during, and after a trip.
- Rewind’s SaaS customer journey map.
- Spotify’s B2C customer journey map.
- Emirates Airline’s multi-channel customer journey map.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.5 great examples of customer journey mapping
- 1. Hotjar’s B2B customer journey map Hotjar’s example of a pen-and-Post-its customer journey map can be created in 2-3 days ...
www.hotjar.com/customer-journey-map/examples/8 Proven Customer Journey Mapping Examples
- 1. Current-state maps ...
- Future-state maps A future-state map shows the ideal journey you’ve envisioned for customers. ...
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