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- Types of telephone calls include12:
- Ordinary voice transmission
- Data transmission (using modems)
- Facsimile transmission (using fax machines)
- Inbound calls (initiated by customers)
- Outbound calls (made by call center agents)
- Answered calls (percentage of calls responded to)
- Call transfers
- Abandoned calls
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.A telephone call may carry ordinary voice transmission using a telephone, data transmission when the calling party and called party are using modems, or facsimile transmission when they are using fax machines. The call may use land line, mobile phone, satellite phone or any combination thereof.en.wikipedia.org/wiki/Telephone_callDifferent call types in the call center
- ACD call Automatic call distribution is abbreviated as ACD. ...
- Inbound call A customer initiates an inbound call to a call center or contact center. ...
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