It is a well-known fact that people buy from people. But it is not always possible to have a personal interaction with … See more

Use a friendly voice to make people feel even more welcome. It is a great way to improve the customer experience, as it helps shoppers feel more at ease and confident about their decisions. In the first few second… See more

The customer service approach starts with the greeting in addition to a smile and friendly voice. For example: Hi, my name is George and welcome to Boutique Aqua! It is important to introduce yourself and say the store n… See more

“How are you?” is a phrase that we often hear in our day-to-day lives. It’s a simple question that can have a big impact on customer loyalty and satisfaction. By asking this question, you make it clear that it’s about the c… See more

Like Mahatma Gandhi once said; “A store visitor is not dependent on us, but we are dependent on him. He is not an interruption in our work, but the purpose of it. We are not doing him a favour by serving him, but he is doing … See more