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  2. Factors that significantly influence customer satisfaction in online shopping include12:
    • Customer service
    • Information quality
    • Response time
    • Transaction capability
    • Delivery
    • Merchandise attributes
    • Security/privacy
    • Convenient payment method
    • Price
    Learn more:
    The regression results show that customer service, information quality, response time, transaction capability, delivery, merchandise attributes, security/privacy, convenient payment method, and price have significant positive influence on customer satisfaction in online shopping.

    Customer Satisfaction in Online Shoppin…

    www.igi-global.com/article/customer-satisfaction-in …
    The findings indicated that product quality, security, and shipping significantly affect customer satisfaction in online shopping. Furthermore, the study provides recommendations for online sellers and policymakers in enhancing the strength of online platform as the best transaction for customers

    Factors Influencing Customer Satisfactio…

    journal.umk.edu.my/index.php/jeb/article/view/418
     
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    Which factors affect online shopping customer satisfaction?This indicates that product delivery, perceived security, information quality, and product variety explained 48% of the variance in online shopping customer satisfaction, while satisfaction and information quality explained 56% of the variance in customer loyalty. The overall findings supported six of the seven tested hypotheses. 14.

    Full article: The impact of online shopping attributes on customer

    tandfonline.com
    Does online shopping improve customer satisfaction?Online shopping is the biggest part of customer attraction as well as customer satisfaction. In today’s technology environment, most businesses rely on internet purchasing to both please their consumers and attract new ones. The effects of online shopping on improving customer satisfaction are the subject of this study report.

    (PDF) Customer Satisfaction towards Online Shopping - ResearchGate

    researchgate.net
    Does customer service affect online customer satisfaction?Considering the review of literature, this study finds that the customer service plays a vital role in online shopping but there is dearth of availability of literature to understand the effect of customer service on online customer satisfaction.

    Influence of the Determinants of Online Customer Experience on Online

    journals.sagepub.com
    Is online shopping a security satisfaction?In the study of Wijesundara identified that special reference to Western Province. But in this Wijesundara . This study found that security satisfaction on online shopping. It can be as compare with previous studies. Because this online shopping. The findings of the study online shopping. Because needs and wants of

    Customer Satisfaction towards Online Shopping - ResearchGate

    researchgate.net
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  4. Taylor & Francis Online
    https://www.tandfonline.com/doi/full/10.1080/23311975.2021.1968206

    The impact of online shopping attributes on customer satisfaction …

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    • ResearchGate
      https://www.researchgate.net/publication/…

      (PDF) Customer Satisfaction towards Online …

      WEBJul 12, 2021 · This study endeavours to understand customer satisfaction in online shopping while investigating the major reasons that motivated customers' decision-making processes as well as inhibitions...

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      A Study on Customer Satisfaction towards Online …
      journal.iujharkhand.edu.in
      (PDF) A STUDY ON THE CUSTOMER SATISFACTION …
      academia.edu
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    • ResearchGate
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      (PDF) Customer Satisfaction in Online Shopping: a …

      WEBJul 17, 2013 · This study endeavours to understand customer satisfaction in online shopping while investigating the major reasons that motivated customers' decision-making processes as well as inhibitions...

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      A Study on Customer Satisfaction towards Online …
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    • Studies of "customer satisfaction" of online shopping
      ResearchGate
      Customer Satisfaction towards Online Shopping
      Online shopping is the biggest part of customer attraction as well as customer satisfaction. In today’s technology environment, most businesses rely on internet purchasing to both please their consumers and attract new ones. The effects of online
      Author: Nahil Abdallah
      Published: 2021/07/12
      DOI: 10.47191/ijcsrr/V4 …
      ResearchGate
      Customer Satisfaction in Online Shopping: a study into the reasons for motivations and inhibitions
      This study endeavours to understand customer satisfaction in online shopping while investigating the major reasons that motivated customers' decision-making processes as well as inhibitions of online shopping. The Kotler and Killers (2009) Five Stage
      Published: 2013/07/17
      DOI: 10.9790/487X-116…
      ResearchGate
      A STUDY ON CONSUMER SATISFACTION TOWARDS ONLINE SHOPPING
      The present study delves into the multifaceted realm of consumer satisfaction in the context of online purchasing behavior. With the rapid evolution of e-commerce, understanding the determinants and intricacies of consumer contentment holds pivotal
      Author: Ajay Kumar
      Published: 2024/01/13
      ScienceDirect
      Research article The impact of e-service quality and customer satisfaction on customer behavior in online shopping
      The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service
      Published: 2019/10/01
      Cited By: 0
      Keywords: e-service q…
      ScienceDirect
      Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms
      Research offers some indication that the online customers' shopping experience (OCSE) can be a strong predictor of online impulsive buying behavior, but there is not much empirical support available to form a holistic understanding; whether, and indeed
      Published: 2022/09/01
      Cited By: 0
      Keywords: Online cust…
      ResearchGate
      Exploring Key Factors for Customer Satisfaction in Online Shopping: A Systematic Literature Review
      In the context of online shopping, customer satisfaction is considered as a important matter to be focused by marketers and organizations. Consequently, identification of what really affects customer satisfaction in online context is useful from many
      Published: 2020/01/01
      National Center for Biotechnology Information
      Online Consumer Satisfaction During COVID-19: Perspective of a Developing Country
      A conceptual model based on the antecedents and consequences of online consumer satisfaction has been proposed and empirically proved in this study. Data were collected during Smart Lockdown of COVID-19 from 800 respondents to observe the difference
      Author: Yonghui Rao, …
      Published: 2021
      Publication: Front Psy…
      ResearchGate
      A Study on customer Satisfaction towards Online Shopping
      In the era of globalization electronic marketing is a great revolution. Over the last decade maximum business organizations are running with technological change.Online shopping or marketing is the use of technology (i.e., computer) for better marketing
      Author: Shenbhagava…
      Published: 2015/06/10
      ResearchGate
      Customer Satisfaction towards Online Shopping
      Aim: Online shopping is the most popular feature around the world as well as in Sri Lanka. People are tending to do online shopping by using those social media and also by using online shopping websites. As well as most of the business organizations
      Published: 2019/10/01
      DOI: 10.9734/ajarr/201…
      ResearchGate
      Customer satisfaction towards online shopping by empirical validation of Self-Determination Theory
      The chapter aims at understanding the predictors of customer satisfaction with online shopping in India by using self-determination theory. This research validates perceived enjoyment, social influence, social media interactions, reverse logistics,
      Author: Urvashi Tando…
      Published: 2021/09/13
      DOI: 10.4018/978-1-79…
    • ResearchGate
      https://www.researchgate.net/publication/377383938...

      A STUDY ON CONSUMER SATISFACTION TOWARDS …

    • Frontiers
      https://www.frontiersin.org/journals/psychology...

      Online Consumer Satisfaction During COVID-19: Perspective of a ...

      Tags:
      Consumer Behavior
      Online Consumer Satisfaction
      Covid-19
    • ScienceDirect
      https://www.sciencedirect.com/science/article/pii/S2405844019363509

      The impact of e-service quality and customer satisfaction on …

      Tags:
      Customer Satisfaction
      Publish Year:2019
    • Nature
      https://www.nature.com/articles/s41599-023-02277-7

      Factors that affect consumer trust in product quality: a focus on ...

    • SAGE Journals
      https://journals.sagepub.com/doi/full/10.1177/0971890720914121

      Influence of the Determinants of Online Customer Experience on …

      Tags:
      Customer Satisfaction in Online
      Online Shopping Attributes
      Publish Year:2020
    • SAGE Journals
      https://journals.sagepub.com/doi/10.1177/23197145231151736

      Online Retail Service Quality: What Matters Most for Customer …

    • ScienceDirect
      https://www.sciencedirect.com/science/article/pii/S0969698922000935

      Understanding the impact of online customers’ shopping …

    • ijcsrr.org
      https://ijcsrr.org/wp-content/uploads/2021/07/11-12-2021.pdf
      [PDF]

      Customer Satisfaction towards Online Shopping - Current …

    • Springer
      https://link.springer.com/chapter/10.1007/978-3-030-49829-0_2

      Factors Influencing Online Shopping Experience and Customer

      Tags:
      Publish Year:2020
      Asmara Haidery, Asif Kamran, Nadeem A. Syed, S. M. Ahsan Rizvi
    • Semantic Scholar
      https://www.semanticscholar.org/paper/ONLINE...

      ONLINE SHOPPING AND CUSTOMER SATISFACTION: AN …

    • ResearchGate
      https://www.researchgate.net/publication/343101774...

      Exploring Key Factors for Customer Satisfaction in Online …

    • managejournal.com
      https://www.managejournal.com/assets/archives/2023/...
      [PDF]

      A study on customer satisfaction towards online shopping …

    • Harvard Business Review
      https://hbr.org/2023/01/10-ways-to-boost-customer-satisfaction

      10 Ways to Boost Customer Satisfaction - Harvard Business Review

      Tags:
      Boosting Customer Satisfaction
      Ways To Ensure Customer Satisfaction
    • Statista
      https://www.statista.com/statistics/1256432/online...

      Online grocery shopping: customer satisfaction US 2021 | Statista

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      Customer Satisfaction
      Best Grocery List App 2021
    • National Center for Biotechnology Information
      https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8517174

      Online Consumer Satisfaction During COVID-19: Perspective of a ...

      Tags:
      Consumer Behavior
      Online Consumer Satisfaction
      Publish Year:2021
    • Salesforce
      https://www.salesforce.com/resources/research...

      State of the Connected Customer Report - Salesforce.com

      Tags:
      Connected Sales Force
      Connected Customer Success
      Salesforce.com
    • Taylor & Francis Online
      https://www.tandfonline.com/doi/pdf/10.1080/23311975.2021.1968206
      [PDF]

      The impact of online shopping attributes on customer …

      Tags:
      Customer Satisfaction
      Consumer Behavior
      Online Shopping Attributes
    • Semantic Scholar
      https://www.semanticscholar.org/paper/A-STUDY-OF...

      A STUDY OF CUSTOMER SATISFACTION TOWARDS ONLINE …

    • CNBC
      https://www.cnbc.com/select/best-car-insurance-companies

      9 Best Car Insurance Companies of June 2024 - CNBC

      Tags:
      Customer Satisfaction
      Best Car Insurance
    • ResearchGate
      https://www.researchgate.net/publication/329026968...

      A Study on customer Satisfaction towards Online Shopping

    • Samsung
      https://www.samsung.com/za

      Samsung South Africa | Mobile | TV | Home Appliances

      Tags:
      Samsung Online Store South Africa
      Samsung South Africa Head Office
    • NerdWallet
      https://www.nerdwallet.com/article/insurance/how...

      How to Get The Best Car Insurance - NerdWallet

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      Customer Satisfaction
      Best Car Insurance
    • ResearchGate
      https://www.researchgate.net/publication/336216400...

      Customer Satisfaction towards Online Shopping - ResearchGate

    • Business Insider
      https://www.businessinsider.com/personal-finance/...

      Top Life Insurance Companies for June 2024: Reviews

    • ResearchGate
      https://www.researchgate.net/publication/354551615...

      (PDF) Customer satisfaction towards online shopping by empirical ...