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- Factors that influence customer satisfaction in online shopping include12:
- Information quality
- Merchandise attributes
- Capability of managing transactions
- Security and privacy
- Website design
- Customer service
- Delivery
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Research on online shopping customer satisfaction suggests that information quality, merchandise attributes, how capable they are of managing their transactions, the security and privacy the service offer the customers, the website design, customer service, and the delivery are very strong indicators of customer satisfaction in the setting of online shopping.ijcsrr.org/wp-content/uploads/2021/07/11-12-2021.pdfThe findings of the study revealed that that user interface quality, information quality, perceived quality and perceived privacy, the effects of website design are the major factors influencing customer satisfaction on online shopping.iaeme.com/MasterAdmin/Journal_uploads/IJM/VO… - People also ask
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WebJun 3, 2021 · The results indicate that the customer satisfaction of online shoppers is influenced by product delivery, perceived security, information quality, and product variety. Customer satisfaction and information quality determine customers’ loyalty towards web …
- Author: Thabang Excellent Mofokeng
- Publish Year: 2021
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WebJul 12, 2021 · Online shopping is the biggest part of customer attraction as well as customer satisfaction. In today’s technology environment, most businesses rely on internet purchasing to both please their...
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WebOct 1, 2021 · Therefore, it is necessary to look for the antecedents and consequences of customer satisfaction to promote online shopping in the developing countries. The …
- Author: Yonghui Rao, Aysha Saleem, Wizra Saeed, Junaid Ul Haq
- DOI: 10.3389/fpsyg.2021.751854
- Publish Year: 2021
- Publication: Front Psychol. 2021; 12: 751854.
(PDF) Customer Satisfaction in Online Shopping: a …
WebJul 17, 2013 · PDF | This study endeavours to understand customer satisfaction in online shopping while investigating the major reasons that motivated customers'... | Find, read and cite all the research...
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WebJan 1, 2020 · In the context of online shopping, customer satisfaction is considered as a important matter to be focused by marketers and organizations. Consequently, identification of what really...
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WebOct 1, 2019 · open access. Abstract. The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact …
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WebSep 1, 2022 · In this regard, some studies suggest that a positive (i.e., pleasurable, addictive, satisfactory) online customer shopping experience (OCSE) may increase …
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WebJan 16, 2023 · Abstract. Over the last two decades, motivated by the continuous evolution of the technology-driven retail environment, researchers have studied various aspects of …
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WebMay 28, 2020 · Volume 24, Issue 1. https://doi.org/10.1177/0971890720914121. Contents. PDF / ePub. More. Abstract. The role of online retailing is increasing with each passing …
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WebNov 1, 2023 · We select six attributes that influence trust in online shopping: (1) price, (2) number of reviews, (3) “star” rating, (4) review type (i.e., text, picture, and video), (5) …
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WebApr 9, 2023 · A pandemic-related lockdown has fuelled the fire. Consequently, it becomes important to identify the factors defining online retail service quality (ORSQ), which affect …
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WebSep 30, 2021 · Keywords: consumer perception, online shopping, actual experiences, customer satisfaction, direct shopping, perceived risk, delight, outrage Citation: Rao …
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WebMajor reasons why U.S. shoppers enjoy ordering from online stores include the ease of access to the internet, the convenience of having items delivered to their doorstep, the …
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WebSep 1, 2018 · Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM - ScienceDirect. Journal of Retailing and Consumer Services. …
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WebJan 12, 2023 · G. Tomas M. Hult. and. Forrest V. Morgeson. January 12, 2023. Tim Robberts/Getty Images. Summary. Customer satisfaction is at its lowest point in the …
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WebJun 23, 2020 · 1110 Accesses. 1 Citations. Abstract. For this research, the objective of the study was to explore the factors affecting the online shopping experience of the …
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WebFeb 1, 2005 · Practical implications. This study suggests that to enhance customer purchase intentions, online stores should develop marketing strategies to better …
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WebJun 10, 2015 · This study has been taken to analyse the satisfaction level of the customer towards online shopping; objective of the study is to find satisfaction level and the factor …
WebAbstract. Customers use online shopping the most frequently, and because there is such a wide selection of products available, it facilitates the purchase of goods and services …
WebJul 11, 2021 · ABSTRACT: Online shopping is the biggest part of customer attraction as well as customer satisfaction. In today's technology environment, most businesses rely …
WebThe results indicate that the cus-tomer satisfaction of online shoppers is influenced by product delivery, perceived security, information quality, and product variety. Customer …
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WebDec 14, 2022 · Among the main findings, it is highlighted that the attributes “product availability”, “products with excellent quality”, “confidence in online shopping processes” …
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WebZachary Russell. 5/7/2024. Customer satisfaction in the United States remains at an all-time high following the first quarter of the year. According to the American Customer …
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WebSecure shopping We work to protect the security of your information. When you buy from third-party sellers on Amazon, we handle the transaction, never sharing your payment …
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WebAmazon.com, an online shopping giant, is renowned for its vast catalogue of diverse products and excellent deals that guarantee customer satisfaction. Today, on the …
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