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  2. What Does “Product Quality” Really Mean? - MIT …

    WEBFive major approaches to the definition of quality can be identified: (1) the transcendent approach of philosophy; (2) the product-based approach of economics; (3) the user-based approach of economics, marketing, and …

     
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    What is a quality product?A quality product is one that provides performance at an acceptable price or conformance at an acceptable cost.’’ (Garvin, 1984) Philip Crosby (1979) also endorses this approach: ‘‘Quality is precisely measured by the cost of quality which . . . is the expense of nonconformance (to requirements).’’
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    What is a good quality product?Another frequently used definition comes from Juran: Quality is fitness for use. This definition stresses the importance of the customer who will use the product. W. Edwards Deming defined quality as follows: Good quality means a predictable degree of uniformity and dependability with a quality standard suited to the customer.
    What are the dimensions of product quality?There are several dimensions associated with product quality: performance, features, reliability, conformance, durability, maintainability, aesthetics, and innovativeness. These dimensions are often interrelated such that improvements in one dimension might be at the expense of another. 13.1 The Performance Dimension
    What is the concept of quality?The concept of quality accommodates a range of perspectives. Over the years, various conceptual definitions of quality have reflected the evolution and trends marking the history and development of quality management.
  4. (PDF) What Is Quality? - ResearchGate

    WEBMar 18, 2019 · Abstract. Unlike standard factors, such as value, momentum, and size, “quality” lacks a commonly accepted definition. Practitioners, however, are increasingly gravitating to this style factor ...

  5. Full article: Perceived quality of products: a framework …

    WEBSep 25, 2019 · To address these questions, we propose a new method for perceived quality evaluation that can be applied to a variety of products. We present the Perceived Quality Framework (PQF), a taxonomy …

  6. The Dimensions of Product Quality | SpringerLink

  7. The Many Meanings of Quality: Towards a Definition in Support of ...

  8. (PDF) The Many Meanings of Quality: Towards a Definition in …

  9. (PDF) The meaning of quality - ResearchGate

  10. (PDF) Product Quality and Customer Loyalty: A Review of literature

  11. (PDF) Impact of product quality on customer satisfaction: A …

  12. (PDF) The impact of product quality on relationship quality: …

  13. (PDF) Consumer Perception of Product Quality - ResearchGate

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