Due to a conference which was held in this hotel I booked a room there and I was more than satisfied that I did. Directly when you entered the hotel after 1 hour drive in the taxi form London city airport I was warmly welcomed and the checkin was done easy and rapidly. My room was ready and I could directly access to it. The room was more than clean and equipped with all what you need. Also the view from the 18th floor was really not bad. During my stay I also experienced the bar as well the breakfast and all was more than great. For the rest I can only recommend this hotel which is may be not the cheapest in London but offer great value for the money you pay.

Enjoyed the hospitality and ambiance, great service at the breakfast by chirag and harsh . Overall the experience was amazing and enjoyed the stay. Location was also suitable for tourism purpose and was near to many great attractions.

Terrific service - especially Daniela at the Front Desk in the afternoon and evenings. Great food all day, the breakfast buffet, room service and dining in the evening. Wonderful room overlooking Hyde Park.

Nice hotel – cheap for London, and very well located albeit not central – a bus stop just across the road services buses taking you into Oxford Street or all the way to Victoria Station. Walk two minutes west and you find buses and the tube (Shepherd's Bush on the Central Line) allowing you to go everywhere. Furthermore, at that location you find the Westfield shopping mall, filled with numerous high-level boutiques, department stores and lots of good coffee shops and restaurants. Staff at the hotel are as pleasant, helpful and cordial as can be expected. Top marks to all of them! The rooms are a bit ‘tired’, and rather on the small side – designed to be slept in, not ‘lived’ in – so they are perfect if you are in London and only need a place to sleep. I had a second floor room and was pleased to be only 5’7” tall; otherwise, I fear I would have had to bend over in the shower, as the ceiling is quite low. My only complaint, however, relates to the breakfast/restaurant services. Not only are they expensive (even for London), but the quality is far from value for money. The breakfast is of the self-service buffet version: lots of options, but by the time you get back to your table, the ‘hot’ food was cold and, my biggest issue, hot drinks come from a machine, and were served in paper cups!!! As to other meals, again, cost is high but the quality was low – the bar/restaurant area is decorated more like a ‘coffee shop’ with tables without table clothes, a limited (but expensive) menu, and I got served chicken that really needed a bit more cooking (left the bloody portions on the plate and informed the waitress of my concerns but got neither an apology not a discount). I would suggest that those staying in the hotel walk across to the Westfield Mall or take the bus a few stops east and eat elsewhere! Hilton prices – but not exactly the ‘premium’ one would expect from a Hilton Hotel – but still a good deal in over-priced London!…