Worst app ever. Very difficult to scroll down. Hardly ever can make it through to your bag to complete an order if you ever get that far. Too many spinning circles. Edit: 1/29/2024 I haven't ordered anything from JCPenny for a very long time. It's a shame as I've always liked their products and sales. I gave the App a try after each update to see if there would be any improvement but there wasn't. I can order from other stores online with no problem at all so it's not my phone.

It’s a jc penney fans must have. There are exclusive coupons and much more content then in the store. Ship to store is free and fast. I work at one of the stores with numerous online orders I’ve placed shipped there correctly every time. The app is categorized for easy use. I see all these negative reviews and complaints that are completely irrelevant to a review of the actual app and choose to tell us all about their orders messed up and customer service issues and give the app a less than stellar review. This app is really good. It works fast, large inventory of products for sale, is easy to navigate and safely stores your info for simple quick ordering. It gives you the best coupon to save the most money when you checkout and also keeps up with rewards account. The app does everything you need it to. There is a review of the actual app. To those who complain about bad order experience...I have seen few actual order errors and I see usually 10pickups myself a day and rarely ever an error. Then most of those times it’s actually customer error that we then fix but can’t tell you it’s your fault while you grip at we smile and resolve it. Customer service requires excellence in satisfaction and assuming blame so they keep coming back. So they accidentally charged you for too many? Highly likely you hit the wrong number and did not pay attention. The J.C. Penney app is a success in my area and positive experiences as our repeat orders are growing.

Worst app ever. Very difficult to scroll down. Hardly ever can make it through to your bag to complete an order if you ever get that far. Too many spinning circles. Edit: 1/29/2024 I haven't ordered anything from JCPenny for a very long time. It's a shame as I've always liked their products and sales. I gave the App a try after each update to see if there would be any improvement but there wasn't. I can order from other stores online with no problem at all so it's not my phone.