Developed by the Centers for Medicare & Medicaid Services (CMS) and Agency for Healthcare Research and … See more

HCAHPS surveys are administered on an ongoing basis and are triggered by a patient’s discharge after an inpatient stay at the hospital. CMS publicly reports hospitals’ HCAHPS scores for a rolling 12-month period on t… See more

CMS requires hospitals who bill Medicare through theInpatient Prospective Payment System(IPPS) to conduct HCAHPS surveys. IPPS hospitals that fail to report HCAHPS scores to CMS are subject to possible M… See more

HCAHPS survey questions cover patient perceptions of doctor communication, nurse communication, staff responsiveness,medication communication, hospital environment, discharge information,… See more

HCAHPS surveys can be administered in four ways: mail-only, telephone-only, mail with telephone follow-up, and interactive voice response (IVR), an automated phone system that communicates with respondent… See more

These surveys enable your organization to better understand the patient experience, identify areas for improvement, and maximize Medicare reimbursement. Additionally, HCAHPS results are translated i… See more