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- Divided by 20This document explains how Press Ganey calculates star ratings for display on provider directories. The intent is to use a simple calculation which allows end consumers to visualize provider performance in the form of star ratings. In general, the star rating is simply the mean score divided by 20, to get a star rating on a 0-5 scale.www.henryford.com/-/media/files/henry-ford/physician-directory/star-calculation …
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