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    This document explains how Press Ganey calculates star ratings for display on provider directories. The intent is to use a simple calculation which allows end consumers to visualize provider performance in the form of star ratings. In general, the star rating is simply the mean score divided by 20, to get a star rating on a 0-5 scale.
    www.henryford.com/-/media/files/henry-ford/physician-directory/star-calculation-methodology.pdf?la=en&hash=89EBC50541A95D62639966E42098DECC
    www.henryford.com/-/media/files/henry-ford/physician-directory/star-calculation …
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    What is the Press Ganey score?The Press Ganey Score uses data technology, validated survey methods, and rigorous testing methods to ensure that the most accurate patient experience is being reflected. The Press Ganey Score was implemented back in 1985 to some resistance; many medical professionals felt scared that an organization was carefully analyzing the patient experience.
    How does a Press Ganey patient experience survey work?For organizations that use an integrated Press Ganey patient experience survey or CAHPS-only survey, the award program also considers performance on the CAHPS Rate 0-10 measure. Scores (Mean Score for Press Ganey and Top Box for CAHPS) are based on the standard lookback period for the population.
    What is the high ceiling rate for the Press Ganey® survey total score?The high ceiling rate for the Press Ganey® survey total score is a limitation given that total scores are translated into percentile rank scores which are used to assess institution and provider performance. Press Ganey® provides percentile rank scores based on a comparison of raw scores among all participating US hospitals.
    How does the Press Ganey survey work?The Press Ganey survey uses a Likert-type scale of 5 responses: very poor, poor, fair, good, and very good. The percentage of responses answered “very good” is called the Top Box score. For example, a provider having 70 “very good” responses from a total 100 would have a Top Box score of 70.
     
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