Swim lane diagrams make it easier for executives and other colleagues to understand the process. They’re able to access an individual’s obligations in relation to the resp… See more

Process maps are generally expected to cover the 5 W’s: Who, what, when, where, and why. With the answers to these questions, you get to the “how.” Swim lane diagrams a… See more

Written – and especially spoken – process explanations can get complicated. If all parties involved don’t use the same terminology – or even the same language – confusion i… See more

Flowchart conventions are not universal. As mentioned earlier, there are commonalities, but there are also variations. In surveying the different symbols used, some guides had only 9; … See more

Basic, first step question when starting any project, big or small: What do you want to achieve by doing this? What’s your endgame? It’s good practice in most situations t… See more