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- If images are not showing on FamilySearch, you can try the following steps123:
- Power off your device for 10 seconds, then power it back on.
- Remove and reinstall the Family Tree app.
- Try using an internet browser instead of the app.
- Check if your device operating system is up to date.
- Refresh the web page or upload the item at a different time.
- Be aware that the message may appear when permissions for record collections change and not all portions of FamilySearch are up to date yet.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.When the tree does not display and the app will not work usually means the device is not syncing with FamilySearch. Power the device off for 10 seconds, and then power the device back on. Remove and reinstall the Family Tree app. Try using an internet browser in place of the app. The device operating system may be out of date.www.familysearch.org/en/help/helpcenter/article/tro…There is a problem with the FamilySearch server where the photos or documents are saved. This can often be solved by refreshing the web page or by uploading the item at a different time.www.familysearch.org/en/help/helpcenter/article/w…The message drops down over where you expect to see the film images and is in a white box. The message is accurate—the images are not available online. You typically see the message when permissions for record collections changed and not all portions of FamilySearch are up to date yet. When the systems get in sync, the issue goes away.www.familysearch.org/en/help/helpcenter/article/i-r… - People also ask
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