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- Examples of service quality include123:
- Tangibles: The appearance of physical facilities, equipment, personnel, and communication materials.
- Reliability: The ability to perform the promised service dependably and accurately.
- Responsiveness: The willingness to help customers and to provide prompt service.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Service quality can be related to service potential (for example, worker's qualifications); service process (for example, the quickness of service) and service result (customer satisfaction).en.wikipedia.org/wiki/Service_qualityA company with a higher quality offers services that match or exceed its customers' expectations. For instance, if you make reservations at a restaurant for your birthday, and they offer you a complimentary cake for the occasion, it may be more than what you expected. You may consider this a higher quality of service.ca.indeed.com/career-advice/career-development/…Tangibles. The appearance of physical facilities, equipment, personnel, and communication materials. Reliability. The ability to perform the promised service dependably and accurately. Responsiveness. The willingness to help customers and to provide prompt service.sloanreview.mit.edu/article/five-imperatives-for-imp… - People also ask
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Service Quality: Definition, 5 Dimensions and Implementation
- 1. Reliability
This refers to an organization's ability and consistency in performing a certain service in a way that satisfies its customers' needs. This process involves every step of customer interaction, including the delivery or execution of the good or service, swift and precise problem resolution a… - 2. Tangibility
This is an organization's ability to portray service quality to its customers. There are many factors that give a company highly tangible quality, such as the appearance of its headquarters, its employees' attire and demeanor, its marketing materials and its customer service department.
- 1. Reliability
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